Terms and Conditions of Sale

THESE TERMS ARE SUBJECT TO CHANGE WITHOUT PRIOR WRITTEN NOTICE AT ANY TIME, IN URBAN GRIND COFFEE’S SOLE DISCRETION. BY PLACING AN ORDER FOR PRODUCTS THROUGH THIS WEBSITE URBANGRIND.NET (the “Site”), YOU AGREE TO BE BOUND BY AND ACCEPT THE TERMS OF SALE IN EFFECT AT THE TIME OF SUCH ORDER. ALL SALES ARE EXPRESSLY CONDITIONED UPON YOUR AGREEMENT TO THESE TERMS OF SALE.

Welcome to the website (the “Site” or “urbangrind.net”) of Urban Grind Coffee (“Urban Grind Coffee”, “us” or “we”). Urban Grind provides its services and products to you subject to these Terms and Conditions of Sale (the “Terms and Conditions”), by which you agree to be bound. In addition, when you use any Urban Grind Coffee service, including placing an order for our products through the Site, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, including, but not limited to, Urban Grind Coffee’s Privacy Policy and Terms of Use, and they are incorporated into this Agreement by this reference. Urban Grind Coffee reserves the right to change this Site and these terms and conditions at any time, in Urban Grind Coffee’s sole discretion. These Terms and Conditions constitute the complete and exclusive agreement between you and Urban Grind Coffee’s pertaining to the products identified in your order from the Site.

Electronic Communications

By clicking “I Agree” below, you (i) consent to the electronic communication and delivery of all documents related to these Terms and Conditions, (ii) agree that your act of clicking the “I Agree” button is a binding form of your electronic signature, which you agree binds you to the terms of these Terms and Conditions, (iii) represent that you have internet access and a valid e-mail address enabling you to access this website and to receive communications and documents electronically, and (iv) represent that you have a printer or other device to print or save communications and documents, including without limitation these Terms and Conditions, and that you have printed or otherwise saved a copy of these Terms and Conditions for your records.

This consent is effective until you withdraw it. You may withdraw your consent to electronic communication and delivery of documents, update your contact information, or request a paper copy of these Terms and Conditions at any time by logging into your account using your username and password and clicking on “Profile”. We will send you a confirming notice once we have processed your change request.

Your Account

When you purchase our products from the Site, you may create an account as part of the checkout process. You are responsible for maintaining the confidentiality of your password and restricting access to your password and account. Additionally, you agree to accept responsibility for all purchases and activities that occur under your account.

Acceptance of Order

Your placement of an order on the Site does not necessarily assure that we will accept your order. We reserve the right to refuse any order in our sole discretion. In addition, before accepting your order, we may require additional information if you have not provided all of the information required by us to process your order. Once a completed order is received, authorization of your form of payment is received and we have accepted your order, we will promptly place your order in line for shipment.

Pricing and Availability

All prices for products, including associated costs of shipping and tax, are shown in U.S. dollars. All prices are subject to change without notice, and you agree that taxes may be adjusted from the amount shown on the payment screens. Several factors may cause this, such as variances between processor programs and changes in tax rates. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order. If for some reason an item on your order is out of stock, we will issue a full refund for such item.

Forms of Payment

Urban Grind Coffee currently accepts Visa, MasterCard, Discover, and American Express for all orders. By submitting your order, you represent and warrant that you are authorized to use the designated credit card and authorize us to charge your order (including taxes, shipping, and handling) to that card. If the card cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or canceled automatically. We use PayPal to process your order. During checkout, you will be directed to PayPal to make a payment. You do not need to have a PayPal account to purchase or make a payment.

Credit Card Security

The safety of your personal information is extremely important to Urban Grind Coffee. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

urbangrind.net does not store any Credit Card numbers or other sensitive data on our servers. Any “stored cards” or orders and customers utilizing urbangrind.net’s online ordering or scheduled ordering service are securely billed through a PCI Compliant Credit Card gateway and processor.

Sales Tax

We do not collect sales tax at this time.

Shipping Terms; Risk of Loss

We endeavor to ship all orders for in-stock items within three (3) business day(s). Our standard business hours are 6AM – 6PM (Pacific Time Zone) Monday – Friday. Standard shipping of products purchased on the Site is via independent carrier not affiliated with, or controlled by, Urban Grind Coffee, and you should allow five (5) to eight (8) business days for standard delivery once an order has been shipped. For an additional fee, we offer expedited shipping if that is your preferred shipping choice. All shipping charges are your responsibility unless waived by Intelligentsia. Shipping charges will be included on your invoice and can be viewed prior to finalizing your order. The shipping charge shown during the checkout process is subject to verification. Shipping charges are subject to change without notice. All orders are shipped FOB shipping point. Title to products purchased on the Site, as well as the risk of loss for such products, passes to you when Urban Grind Coffee delivers these items to the carrier for shipment, and we are not responsible for any shipping delays or problems once the product has been shipped.

Returns of Online Purchases

As always, we want you to be satisfied with your purchase from the Site so we have a 14-day return policy. If you are unsatisfied with any purchase you have made from the Site for any reason, please contact us via our Contact Us page or the information below for a replacement or refund of the purchase price within 14 days of shipment. Please Tell us your name, the order number, which items, how many you are returning, and the reason for the return. We will reply to the email with a Return Merchandise Account number and instructions on how to send the items back to us.

DBA: Urban Grind Coffeehouse & Roasters
911 NW 14th Ave
Portland, OR 97209
info@urbangrind.net
(503)753-7784 from 9AM – 5PM (Pacific Time Zone) Monday – Friday

Returns In-Store

At Urban Grind Coffee, complete satisfaction with your purchase is a priority. If you have questions or concerns about any of our products you have purchased, please ask a member of our team for assistance. Proof of purchase is necessary for a full refund on hardware and brew equipment.

Privacy Statement

Please refer to our Privacy Policy for information about how Urban Grind Coffee collects, uses and discloses personal information from users of the Site.

Errors

We attempt to be as accurate as possible; however, we do not warrant that all product descriptions, photographs, pricing or other information on the Site is accurate, complete, current, or error-free. In addition, all weights and size dimensions are approximate. If a product offered by us is not as described or pictured, your sole remedy is to return it in an unused condition for a refund. In the event of an error, whether on the Site, in an order confirmation, in processing an order, in delivering a product or otherwise, we reserve the right to correct such error and revise your order accordingly, or to cancel the order and refund any amount charged. Your sole remedy in the event of an error is to cancel your order and obtain a refund.

Limitation of Liability

URBAN GRIND COFFEE WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, OR OTHER CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY, EXCEPT AS EXPRESSLY PROVIDED HEREIN. TO THE FULL EXTENT PERMITTED BY LAW, URBAN GRIND COFFEE’S LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID FOR THE PURCHASE OF PRODUCTS FROM THE SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Warranties

Urban Grind Coffee’s products may be returned or exchanged in accordance with the policies described above. THIS IS THE ONLY GUARANTEE OR WARRANTY YOU GET FROM URBAN GRIND COFFEE RELATING TO THE PRODUCTS YOU PURCHASE FROM THE SITE. URBAN GRIND COFFEE MAKES NO OTHER, AND EXPRESSLY DISCLAIMS ANY AND ALL, REPRESENTATIONS, WARRANTIES, AND CONDITIONS, WHETHER IN WRITING, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. PRODUCTS ARE PROVIDED BY URBAN GRIND COFFEE “AS IS” AND WITHOUT WARRANTY OF ANY KIND.

Governing Law; Venue

These Terms and Conditions and your purchase of products from Urban Grind Coffee through the Site shall be governed and construed in accordance with the laws of the State of Oregon, without resort to its conflict of law provisions to the contrary. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions or your purchase of products shall be filed only in the state and federal courts located in Portland, Oregon, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these Terms and Conditions.

International Transactions

The following provisions apply to shipments to customers located outside of the United States.

The 1980 United Nations Convention on Contracts for the International Sale of Goods shall not apply.
Except as otherwise specified, terms of delivery are Ex-Works (within the meaning of INCOTERMS 2010) and all customs fees, import duties, cargo insurance, taxes and other charges imposed on or relating to the purchase or sale of Urban Grind Coffee’s products shall be paid by you in addition to the stated price.
Prices include Urban Grind Coffee’s standard commercial export packaging which may vary depending on whether the shipment is made by air, land or sea. You will bear any additional expenses required to satisfy your specifications. Packages will be marked in accordance with your instructions if any. Urban Grind Coffee shall furnish packing lists and such other information as may be necessary to enable your agent to prepare documents required for export shipment. You shall supply Urban Grind Coffee with all necessary information and assistance for the most expeditious clearance of such shipment through customs.

All shipments hereunder are subject to compliance with the U.S. Export Administration Act, as amended, regulations thereunder and all other U.S. laws and regulations concerning exports. You agree to comply with all such laws and regulations concerning the use, disposition, re-export, and sale of the products provided hereunder.

Contact Us

Please send any questions or comments regarding this Site or your order to:
DBA: Urban Grind Coffeehouse & Roasters
911 NW 14th Ave
Portland, OR 97209
info@urbangrind.net
(503)753-7784 from 9AM – 5PM (Pacific Time Zone) Monday – Friday